Terms & Conditions

Key Points Summary (Quick Read)

Services & Courses - Full payment before collection/attendance. Cancelling within 48 hours = no refund.

Online Sales - Returns accepted within 14 days if unused. Items must be received and inspected before refund.

Postal Servicing - Send tracked; we’re not responsible until received.

Email, WhatsApp & Phone - Used only for order/service purposes. Email is not guaranteed delivery - confirm if urgent.

Data - We never sell your data. Stored securely under UK GDPR.

Liability - Limited to the cost of work or goods supplied.

Full Terms, Privacy & Service Disclaimer

Last updated: 01 September 2025

Welcome to North Hants Ski Servicing. By using our website www.northhantsskiservice.com booking services, purchasing items online, or communicating via email, phone, or WhatsApp, you agree to the following Terms & Conditions, Privacy Policy, and Service Disclaimer.

1. About Us

Business name: North Hants Ski Servicing

Location: Workshop Located within Guildford Dry Slope, Larch Avenue, Guildford, Surrey, GU1 1JY,

United Kingdom

Contact: questions@northhantsskiservice.com | +447405231364 | WhatsApp available

Website: www.northhantsskiservice.com

2. Services and Products

We provide ski and snowboard servicing, tuning, repairs, equipment sales (in-person and online), and training courses.

Prices in GBP, VAT included where applicable.

Turnaround times are estimates only.

3. Bookings, Sales and Payments

3.1 Service and Course Bookings

Book online, by phone, WhatsApp, or email.

Deposits may be required.

Full payment is due before collection or attendance.

3.2 Online Sales

Orders confirmed by email receipt.

Product descriptions are accurate to our knowledge, but errors may occur.

We reserve the right to correct errors or withdraw items.

3.3 Postal Orders

Items dispatched using reputable carriers.

Delivery times are estimates.

You are responsible for providing the correct delivery address.

Risk passes on delivery. Damage must be reported within 48 hours.

3.4 Instore Sales

All goods sold in-store are as described at the point of purchase.

Please inspect items before leaving the premises, as responsibility passes to you upon completion of the sale.

We offer returns in accordance with UK Consumer Rights:

You may return unused goods in original packaging within 14 days, with proof of purchase.

Refunds or exchanges are only processed after items are inspected and approved.

We do not accept returns on used items unless faulty.

Custom, personalised, or special-order items are non-refundable unless faulty.

Faulty goods will be repaired, replaced, or refunded in line with UK law.

3.5 Payment Methods

We accept Card, Cash, Bank Transfer.

Additional costs only proceed with your approval.

3.6 Second-Hand Equipment Sales - “Ski Happy Guarantee”

We want you to feel confident when buying second-hand skis or snowboards from us. If, after using the equipment for up to 6 days of skiing, you are not satisfied, you may return it under our Ski Happy Guarantee. Upon return and inspection, we will issue a refund minus a usage deduction, calculated using the average daily rental rates charged by European ski rental stores for equivalent equipment. This guarantee applies only to equipment purchased directly from us, returned in reasonable condition (allowing for expected use over 6 days), and within 14 days of purchase. Custom or heavily modified equipment is excluded.

4. Drop-Off, Collection & Postal Servicing

Customers are responsible for delivering and collecting equipment.

Postal servicing must be securely packaged and tracked; we’re not responsible for transit losses before receipt.

Uncollected items after 30 days may be sold or disposed of to recover costs.

5. Cancellations and Refunds

5.1 Services:

Cancel before work begins = no charge.

If work has started, the full pre-agreed quote charges apply.

Within 48 hours = no refund of deposits or prepayments.

5.2 Courses:

More than 14 days’ notice = full refund.

Within 14 days = deposit forfeited.

Within 48 hours = no refund.

5.3 Online Sales:

14-day cooling-off period (unused, original packaging).

All items must be received and inspected before refund approval.

Damaged or incomplete returns may be refused or refunded at a reduced amount.

Custom or personalised items are non-refundable unless faulty.

6. Liability

We perform work with reasonable skill and care.

We are not liable for:

Pre-existing damage or wear.

Misuse, accidents, or adjustments after collection.

Delays or damage outside our control.

Maximum liability is limited to the cost of work.

7. Warranty on Work

Excludes normal wear, misuse, or unrelated faults.

8. Communication by Email, Telephone and WhatsApp

8.1 General

These channels are used for orders, servicing, and course updates only.

No marketing messages without your consent.

Messages may be logged for service tracking.

Do not send sensitive payment information via these methods.

8.2 Email Specific

Email delivery is not guaranteed due to spam filters or server issues. If urgent, please confirm receipt by phone or WhatsApp.

Instructions sent by email are only treated as confirmed once acknowledged by us.

We reply during business hours but cannot guarantee immediate responses.

9. Website and Content Use

All website content is owned by North Hants Ski Servicing unless otherwise stated.

Copying, distributing, or reproducing content requires prior consent.

10. Privacy Policy (UK GDPR)

10.1 Data We Collect

Name, contact details, service/order records, and communication history.

Website usage data (cookies, analytics).

10.2 How We Use Your Data

To manage services, sales, and communications.

To update you on drop-off, collection, or dispatch.

To improve our website and operations.

10.3 Data Sharing & Security

Data shared only to fulfil orders (e.g. couriers, payment processors) or if legally required.

Stored securely with restricted access.

10.4 Your Rights

Request access, corrections, or deletion of your data under UK GDPR.

Contact: questions@northhantsskiservice.com

11. Service Disclaimer

Ski and snowboard performance depends on many external factors.

Customers must give accurate details (weight, ability, boot sole length) for binding adjustments.

Check equipment before use.

We are not liable for accidents or injuries after collection.

12. Governing Law

These terms are governed by English and Welsh law, with disputes resolved in UK courts.

13. Amendments

North Hants Ski Servicing reserves the right to update or amend these Terms, Privacy Policy, and Service Disclaimer at any time. Any changes will take effect immediately upon being posted on our website. Customers are encouraged to review the terms periodically. Your continued use of our services, website, or purchases after amendments constitute acceptance of the updated terms.